Frequently Asked Questions:
1. What sizes do you offer for your ladies' shoes?
We offer UK sizes ranging from 3.5 to 8. Please refer to our size guide for accurate measurements. (Size guide link)
2. Where are your shoes manufactured?
Our shoes and heels are handmade in Brazil by our small, family-run manufacturing team . We take pride in employing local people and supporting their livelihoods.
3. Are your shoes stitched or glued?
Our shoes are carefully stitched and glued at very high temperature, ensuring durability and longevity. We prioritize quality craftsmanship to provide you with lasting footwear.
4. What materials are your shoes made of?
We offer two options for materials: animal leather or high-quality PU vegan leather. Both options are crafted to meet our standards of sustainability and style.
5. Do you have an exchange and return policy?
Yes, we have a hassle-free return and exchange policy . If you are not satisfied with your purchase or if the shoes don't fit, you can initiate a return or exchange within 14 days from delivery. Please refer to our Returns & Exchanges page on the website for more information. (exchange policy)
6. What payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and online payment platforms like PayPal and Apple Pay. You can choose the option that is most convenient for you during the checkout process.
7. How do you handle shipping?
We utilize 48-hour tracked delivery services through Royal Mail to ensure the prompt and reliable delivery of your order. You can track your package for real-time updates.
8. Can I track the status of my order?
1. What sizes do you offer for your ladies' shoes?
We offer UK sizes ranging from 3.5 to 8. Please refer to our size guide for accurate measurements. (Size guide link)
2. Where are your shoes manufactured?
Our shoes and heels are handmade in Brazil by our small, family-run manufacturing team . We take pride in employing local people and supporting their livelihoods.
3. Are your shoes stitched or glued?
Our shoes are carefully stitched and glued at very high temperature, ensuring durability and longevity. We prioritize quality craftsmanship to provide you with lasting footwear.
4. What materials are your shoes made of?
We offer two options for materials: animal leather or high-quality PU vegan leather. Both options are crafted to meet our standards of sustainability and style.
5. Do you have an exchange and return policy?
Yes, we have a hassle-free return and exchange policy . If you are not satisfied with your purchase or if the shoes don't fit, you can initiate a return or exchange within 14 days from delivery. Please refer to our Returns & Exchanges page on the website for more information. (exchange policy)
6. What payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and online payment platforms like PayPal and Apple Pay. You can choose the option that is most convenient for you during the checkout process.
7. How do you handle shipping?
We utilize 48-hour tracked delivery services through Royal Mail to ensure the prompt and reliable delivery of your order. You can track your package for real-time updates.
8. Can I track the status of my order?
Absolutely. Once your order is confirmed and shipped, we can provide you with a tracking number. You can use this tracking number to monitor the progress of your delivery with Royal Mail.
9. How do you protect customer data and privacy?
At My Latin Lady, we prioritise the security and privacy of your information. We have a comprehensive privacy policy that outlines how we handle and protect your details. Please refer to it for more information. (privacy policy)
10. Do you have a physical shop where I can try on the shoes?
We are currently an online retailer, which allows us to offer a wide range of shoes at competitive prices. For this reason, we do not have a physical shop for trying on shoes. Our focus is on providing detailed size guides and accurate product descriptions to assist you in finding the perfect fit.
11. Are there any promotions or discounts available on My Latin Lady?
9. How do you protect customer data and privacy?
At My Latin Lady, we prioritise the security and privacy of your information. We have a comprehensive privacy policy that outlines how we handle and protect your details. Please refer to it for more information. (privacy policy)
10. Do you have a physical shop where I can try on the shoes?
We are currently an online retailer, which allows us to offer a wide range of shoes at competitive prices. For this reason, we do not have a physical shop for trying on shoes. Our focus is on providing detailed size guides and accurate product descriptions to assist you in finding the perfect fit.
11. Are there any promotions or discounts available on My Latin Lady?
Yes, we regularly offer promotions, discounts, and special deals on our website. You can check the homepage or subscribe to our newsletter to stay updated on the latest offers.
12. How can I contact My Latin Lady?
If you have any questions or need assistance, you can reach us via email at
sales@mylatinlady.com
or through WhatsApp at +44 (0)7583-991681. We are more than happy to help you!
